Claire Falzone

“With Nova Veolia, we are developing digital innovations”
Published in the dossier of July 2019

Claire Falzone, CEO of Nova Veolia

Nova Veolia was created in 2015 to offer innovative digital services. Through its subsidiaries, it markets solutions for its customers serving the environment and smart regions. It takes stakes in startups and partners a number of local business incubators and economic development bodies, with the aim of ensuring that Veolia becomes a smart city operator and not just an operator in a smart city through these investments.

What services do you provide?

We focus on local authority support and the creation of new services for citizens. For local authorities, we recommend improving their urban services management; we work with them on defining firstly a digital strategy for the region: identifying areas with local stakeholders, and leading innovation initiatives via our subsidiary Abylon. Birdz, another of our subsidiaries, offers Internet of Things solutions to measure and take action on the environment and resource consumption (water, waste, energy, air, etc.). We also offer to optimize equipment and operations management (through our subsidiary Majikan) to decompartmentalize services, increase efficiency and create new services for the local population. This last subject is at the heart of our concerns as we work to build stronger links between the local population and public services. For instance, we enable people to ask questions about waste via a chatbot on the city’s website or report an incident, like bulky waste left on the street. Veolia’s services can help resolve these issues, which guarantees better responsiveness.

Can you share other Nova Veolia achievements?

HomeFriend, another of our subsidiaries, develops digital applications for cities. It has designed a chatbot that answers questions from residents and gets more accurate as the conversation goes on. Initially created for water issues, this chatbot can now answer questions on a variety of topics. Such as in Deauville (France), with Sophie the chatbot, who helps with the city’s waste management. In Lyon (France), Homefriend and SOMEI have developed the app Togeth’air, which provides the population with information and advice and allows them to share their opinion on the city’s air quality. We also have more forward-thinking projects, like the one Birdz has developed in partnership with Ledger to secure water quality data through blockchain technologies.

Know more

Smart cities: when digital technology makes urban areas more attractive and competitive
Inclusive cities: creating economic, social, and local cohesion
Digital technology improving waste collection
Fully engaged in digitization